Urgent or specialist help

Sometimes, we need support that goes beyond talking therapies — whether that’s urgent help in a crisis, a specific type of care, or something that feels a better fit than traditional counselling. This section is here to guide you towards services that can offer the right kind of support for what you’re going through. 

If you or someone else is in immediate danger or needs urgent medical help, please call 999. If you need urgent mental health advice or you’re not sure where to turn, call NHS 111 before exploring the options below.

Urgent Mental Health

Childline – Confidential service for children. Call 0800 1111 or One-to-one online chat with a counsellor

The Mix (for under 25s) – Free phone line open between 4 and 11pm – 0808 8084994
24/7 crisis messenger – Text THEMIX to 85258

Young Minds – for young people and parents

Free 24/7 crisis messenger – Text YM to 85258

 Papyrus (Suicidal thoughts) – Call 0800 068 4141, text 07860039967 

 Samaritans – 24/7 phone line (116 123) or email Jo.

 Shout – Free (on all major mobile networks), 24/7 crisis text service- Text SHOUT to 85258

Anger

British Association of Anger Management – support and training around the issue of anger

Minds – information and help for understanding and managing anger

Gambling

Big Deal – a place for young people & parents to find information and support related to gambling, either for themselves or someone they care about.
Phone: 0808 8020 133 or 24 hour online chat support

National Gambling Helpline
Advice on dealing with a gambling addiction.
24/7 Helpline: 0808 2020 133

Rape and Sexual Abuse

Rape Crisis – national helpline with specialist support for rape and sexual abuse. Find your local centre or call 0808 802 9999

The Survivors Trust – a national umbrella agency for over 130 specialist rape, sexual violence and childhood sexual abuse support organisations. Call 08088 010818

Trust House Reading – provide specialist support services to women, men and children living in Berkshire who have been affected by rape and sexual assault.

Phone: 0118 958 4033

General Mental Health

Alzheimer’s Society – support & advice on dementia. Search for services & support groups in your area.
Phone: 0300 150 3456

Anxiety UK
support, help and information for those with anxiety disorders
Phone: 03444 775 774

Bipolar UK
A charity helping people living with manic depression or bipolar disorder

CALM
Campaign against Living Miserably, for men aged 15 to 35
Phone: 0800 58 58 58

Kooth
Online counselling and emotional well-being platform for children and young people,

Mencap
Charity working with people with a learning disability, their families and carers.
Phone: 0808 808 1111

Men’s Health Forum
A charity supporting men’s and boys’ mental & physical health

Mental Health Foundation – support & research for good mental health

Mind – national charity supporting anyone with a mental health problem 

Oxfordshire Mind – local branch of Mind

NHS Talking Space Plus – free NHS mental health support, Oxfordshire
Phone: 01865 901222 or self refer online

No Panic – help with anxiety disorders and step-by-step programmes
10am-10pm Helpline: 0300 772 9844    Youth helpline: 0330 606 1174

OCD Action
Support for people with OCD. Includes information on treatment and online resources.
Phone: 0845 390 6232

OCD UK
A charity run by people with OCD, for people with OCD. Includes facts, news and treatments.
Phone: 0300 636 5478

Oxfordshire County Council
get help, information and support for suicide, self-harm, mental health and wellbeing

Rethink Mental Illness
Support and advice for people severely affected by mental illness.
Freephone: 0808 801 0525

SANE
Emotional support, information and guidance for people affected by mental illness, their families and carers.
Phone: 0300 304 7000

Togetherall – an online community where people support each other anonymously to improve mental health and wellbeing

Turning Point 

Bereavement

Child Bereavement UK – supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement
Phone: 0800 0288840

Cruse Bereavement Care – bereavement support
Helpline: 0808 808 1677 or chat online to a grief counsellor

Daisy’s Dream – local support service which responds to the needs of children and families affected by life threatening illness or bereavement, across Berkshire and the surrounding areas

Winston’s Wish – supporting children, young people and their families after the death of a parent or sibling

Crime

Victim Support
Phone: 0808 168 9111

Relationships

Relate
The UK’s largest provider of relationship support for everyone

Alcohol and Drugs

Alcoholics Anonymous
Advice & support for alcohol issues. Find a local meeting, email a volunteer or chat online.
Helpline: 0800 9177650

Narcotics Anonymous
Advice on dealing with drug use and addiction.
Phone: 0300 999 1212

Rehab 4 Addiction – Find treatment clinics for drug & alcohol rehab in your local area
Phone: 0800 1404690

Talk to Frank – national drugs helpline
Phone: 0300 1236600

Bullying

Bullies Out – deliver workshops, peer mentor training and awareness raising about bullying across the UK

Bullying UK – help and advice for children & adults dealing with bullying, including in the workplace

Cybersmile – committed to tackling all forms of digital abuse and bullying online

CEOP – report online abuse or inappropriate behaviour to law enforcement

Ditch the Label – anti-bullying charity supporting 12-25 year olds through support mentors, resources and reporting of online abuse

Family Lives
Advice on all aspects of parenting including dealing with bullying. Parenting advice videos, online parenting courses, live chat, email support.

Confidential helpline: 0808 800 2222

Kidscape – is a UK Charity, established specifically to a help young people address bullying

Domestic Abuse

FlagDV
free legal advice for victims of Domestic Violence in the Thames Valley

The Hideout – support and advice for children and young people affected by domestic abuse

Refuge – national charity supporting women, young women and girls to escape the cycle of domestic abuse and recognise warning signs. FREEPHONE 0808 2000 247 (24 hrs)

Respect – working with domestic violence perpetrators as well as male victims of domestic abuse

NSPCC – national children’s charity working for the safety of all children and young victims of child abuse and domestic abuse. Includes the NSPCC helpline and ChildLine (0800 1111)

Self Harm

Harmless – provides a range of services about self-harm including support, information, training and consultancy

Self Injury Support – support for girls and young women who self-injure, including text, email and helpline support

The Mix Self Harm help – recovery, advice and support

Eating Disorders

Anorexia and Bulimia Care – personal advice and support to anyone affected by anorexia, bulimia, binge eating and all kinds of eating distress

Beat – provides helplines, online support and a network of UK-wide self-help groups to help young people and adults in the UK beat their eating disorders

Beat Leaflet – a useful leaflet to take to a GP

Overeaters Anonymous – a fellowship of individuals who are recovering from compulsive overeating

Children and Young People

NSPCC
Children’s charity dedicated to ending child abuse and child cruelty.
Phone: 0800 1111 for Child line for children
Phone: 0808 800 5000 for adults concerned about a child (24-hour helpline)

The Mix
The Mix offers free information and support for under 25s. Get advice about sex, relationships, drugs, mental health, money and jobs.
Phone: 0808 808 4994

LGBTQ+

The Albert Kennedy Trust – supports young LGBTQ+ 16-25 year olds who are made homeless or are living in a hostile environment

Stonewall – national charity supporting the rights of the LGBTQ+ community

Switchboard – confidential support via online chat, email, or call their helpline 0300 330 063 (open 10am-10pm, 7 days a week)

Support U – dedicated support team based in Reading, providing resources for LGBTQ+ communities. Confidential face to face chat or call 0118 321 9111