When counselling may not be right

Counselling can be hugely beneficial, but it’s not always the right first step for everyone. In some situations, we may suggest other kinds of support first to help you get the most out of counselling when the time is right.

You might be asked to seek alternative support before counselling if:

Grief and bereavement

You’ve very recently experienced a bereavement. While everyone grieves differently, some people benefit from allowing a few weeks or months to process the initial shock before starting therapy.

    Mental health crisis

    You’re in a mental health crisis or feeling suicidal. In this case, more urgent support – such as your GP, A&E, or crisis services – may be more appropriate.

      Addiction

      You’re currently addicted to alcohol or drugs. Counselling can help with the emotional side of addiction, but we usually suggest you begin with specialist support first (e.g. through your GP or a drug and alcohol service).

        Domestic abuse

        You’re in a situation involving active domestic abuse and don’t feel safe. In these cases, safety planning and practical support from specialist organisations is the priority, and we can help signpost you.

          Mental health diagnosis

          You’re seeking a medical diagnosis or formal mental health assessment. Counsellors don’t diagnose conditions, so if you’re looking for clarity around something like ADHD, autism, or bipolar disorder, your GP or a specialist service may be the best first step.

            If you’re unsure, get in touch with us and we can talk it through. We’ll always be honest about whether we’re the right service for you and can help point you in the right direction if needed.

            If you’re in crisis or need a different kind of support, you can visit our resources page for some useful contacts for other organisations that can help.