Young People

Young People’s Service

Please be aware that currently there is a high demand for counselling and so we do have limited availability but if we can possibly accommodate you we will. Those clients contacting the service may be offered an exploratory phone call prior to the Initial Consultation to discuss if counselling with us is likely to be an appropriate option.   

Our resources page may be helpful and we are also offering a phone ‘drop in’ service for young people, for which you can find details below.

Adolescence is the period between no longer being a child and preparing for adulthood; between the ages of about 12-18 (and beyond!) there are lots of changes that will happen to an adolescent. Physical changes to their body, neuro biological and hormonal changes as well as cognitive changes.

In short it is a rapid period of growth that is anticipated with both excitement and anxiety for both young people and their families.

For most adolescents and their families the task of navigating through the teenage years is relatively smooth but for some it can be a turbulent and challanging time leaving both parents/carers and the adolescent themselves  at a loss with how to manage their feelings, thoughts and emotions.

Young people can feel overwhelmed and confused with parents and carers feeling a sense of powerlessness and worry about how best to support and communicate with their adolescent child.

Often both parents/carers and their adolescent can feel isolated and alone, not knowing where to seek help.

You can contact us by email or call us on 01491 976670, there are some useful contacts on our Other Resources page and we update our news page weekly.

RCS recognises the importance of providing a space to young people who may want the opportunity to think about how they are feeling, what their experiences during the Covid19 pandemic have been and how this has affected them. We have created a new, free and confidential drop in service for 12-17 year olds.

Drop in telephone service – Young People’s Service

Drop-in phone service

Not everyone wants to engage in weekly counselling but you maybe a young person aged 12-18 years who is finding life difficult and have an issue, question, or concern you would like to talk about confidentially with a trained counsellor. So that you can do this, without paying and with no commitment to regular sessions, we are able to offer a free phone Drop-in service.

You can contact our counsellor, John, anytime by email   or text him on 07563 532 080 and he will then arrange to call you on a Wednesday evening between 6.00 -7.30pm for a 30 minute conversation. John is able to offer you up to 3 confidential 30minute conversations if you feel this would be helpful.

If you are the parent/carer of a young person and you have concerns, then you can also use this service to get support. Just contact John and he will offer you a time between 6.00-7.30pm on a Wednesday to speak.  

To see our other Useful resources page click here­, where you can find links to many helpful websites, contact numbers and articles.

Confidentiality Statement for the Drop In Service

Riverside can offer a confidential space for 20 minutes on the telephone for young people aged 12-17 years old to talk about anything that might be on your mind. The drop in service is offered for up to 3 separate sessions and our Counsellor John is available on a Wednesday at 5.30pm-7.00pm.

To book an appointment with John you need to email   He will email you back with an appointment time. John will call you from a withheld number and we do not record the calls. We do need to take your name, date of birth and your GP details before we can start a conversation with you as the law says we have to tell another adult if-

  • We believe either you or another young person/child is at risk of being hurt by someone else
  • We believe that yours or another young person’s life may be at risk
  • We believe that you may be a risk to others or yourself

We will not share your name or GP details with anyone else, and would only use your details if any of the things above were happening. John will tell you if we need to contact other adults using your name or GP details.