Young People

Young People

Young People’s Service

Please be aware that due to high demand we currently have limited availability and the waiting time is therefore longer than usual for both Initial Consultations and subsequent counselling. Those clients contacting the service may be offered an exploratory phone call prior to the Initial Consultation to discuss if counselling with us is likely to be an appropriate option.   

Our resources page may be helpful and we are also offering a phone ‘drop in’ service for young people, for which you can find details below.

Adolescence is the period between no longer being a child and preparing for adulthood; between the ages of about 12-18 (and beyond!) there are lots of changes that will happen to an adolescent. Physical changes to their body, neuro biological and hormonal changes as well as cognitive changes.

In short it is a rapid period of growth that is anticipated with both excitement and anxiety for both young people and their families.

For most adolescents and their families the task of navigating through the teenage years is relatively smooth but for some it can be a turbulent and challengning time leaving both parents/carers and the adolescent themselves  at a loss with how to manage their feelings, thoughts and emotions.

Young people can feel overwhelmed and confused with parents and carers feeling a sense of powerlessness and worry about how best to support and communicate with their adolescent child.

Often both parents/carers and their adolescent can feel isolated and alone, not knowing where to seek help.

You can contact us by email or call us on 01491 976670, there are some useful contacts on our Other Resources page and we update our news page weekly.

Riverside Counselling Service sees the importance of providing a safe environment to young people who may want the opportunity to talk about their feelings and mental health.

Especially during these uncertain and different times.

With the restrictions in place due to the Covid19 pandemic, many young people have found the lockdown difficult to manage, which could have negatively impacted their Mental Health.

Now that the restrictions are easing, RCS are mindful of how young people’s Emotional Well Being has been affected.

Some young people will be experiencing worries and concerns about various aspects of their life such as their family’s financial circumstances or how they will manage going back to school with exams and other academic pressures.

Some young people will be feeling uncertain about what their future holds for them in the face of so much uncertainty and a number of young people will have experienced significant loss and bereavement as a result of the pandemic.

RCS recognises the importance of providing a space to young people who may want the opportunity to think about how they are feeling, what their experiences during the Covid19 pandemic have been and how this has affected them. We have created a new, free and confidential drop in service for 12-17 year olds.

Drop in telephone service

RCS is aware that not all young people will want to engage in weekly counselling but may find it helpful to speak with a trained counsellor in a confidential setting.

Riverside is able to offer a free Drop In telephone service for young people aged 12-17 years old who may find it useful.

The Drop In Service is available on a Wednesday between 4.00pm – 5.30pm.

A young person can make an appointment via email with a trained counsellor who can offer them a 20 minute telephone appointment.

The counsellor can offer up to 3 confidential appointments with a young person.  

If a young person would like to make an appointment with the counsellor for the Drop In Service they can email directly

John will then contact the young person directly to offer them a 20 minute appointment time.  

To see our other Useful resources page click here­, where you can find links to many helpful websites, contact numbers and articles.

Confidentiality Statement for the Drop In Service

Riverside can offer a confidential space for 20 minutes on the telephone for young people aged 12-17 years old to talk about anything that might be on your mind. The drop in service is offered for up to 3 separate sessions and our Counsellor John is available on a Wednesday at 5.30pm-7.00pm.

To book an appointment with John you need to email   He will email you back with an appointment time. John will call you from a withheld number and we do not record the calls. We do need to take your name, date of birth and your GP details before we can start a conversation with you as the law says we have to tell another adult if-

  • We believe either you or another young person/child is at risk of being hurt by someone else
  • We believe that yours or another young person’s life may be at risk
  • We believe that you may be a risk to others or yourself

We will not share your name or GP details with anyone else, and would only use your details if any of the things above were happening. John will tell you if we need to contact other adults using your name or GP details.